Call Centers

What is it?

Call centers are the voice of any organization and have to be well trained to provide support for your product and services to your customers. Call center agents can build strong brand awareness for a company that will lead to a competitive advantage. Research says that when customers have a positive experience with a company’s call center, they are most likely to become their loyal customers. Depending on the domain/industry and product/service that clients are serving, call centers can play a very important role in that organization.
Generís Tek can provide you highly trained call center professionals. We thoroughly evaluate our call center consultants before they are placed on your assignments. We want to partner with you and have the capability to fill positions across several call center positions including:

What We Offer

Customer Service Representative

Customer service representative experienced with helping customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Manager Training

Training manager experienced with developing and delivering training solutions that meet business needs. Also requires experience with optimizing training processes for efficiency.

Phone Collections Representative

Phone Collections Representative experienced with initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts.

Education Quality Call Center

Education Quality Call Center is experienced in responding to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or service.

Customer Service Manager

Customer Service Manager is experienced improving customer service experience, create engaged customers and facilitate organic growth.

Operations Manager

Operations manager is experienced in team management and oversees high-level HR duties, like attracting talent and setting training standards and hiring procedures.

How We deliver

Staff Augmentation

We find the digital / creative / marketing concept, design & content contingent experts for you to supplement your core teams.

Direct hire

Direct Placement

We leverage your employer brand and our jointly curated talent pools to source, screen, onboard as an employer-of-record, and manage consultant engagement.

Bulk staffing

Bulk Staffing

We set up the whole team, and let you manage the way that you would like.

Reach out to us today for help finding the best talent.

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